Data protection policies

Other useful information


What personal data are collected and for which purposes?

Why do we use cookies?

Is your data shared with third parties?

How are your personal data protected??

What is the retention period for personal data of THENEURON users?

Are you a minor?


what are your rights?


What happens when using  THENEURON  services in connection with social networks?

How to contact us – contact data firewall office?

Updated from Monday, July 22, 2019

THENEURON is engaged in a continuous process of compliance with the General Data Protection Regulation of 27 April 2016. With this new regulation THENEURON reinforces its policy of protecting personal data so that our users’ data are collected and used in a transparent manner confidential and secure.

Our Privacy Policy describes how THENEURON processes the personal data of visitors and members (hereinafter the « Members ») when browsing our website (hereinafter the  » Site « ). The Privacy Policy is an integral part of the Terms of Use of the Site.

 THENEURON is always paying attention to the data of our members. We may therefore have to modify, supplement or periodically update the personal data protection policy. We will also be able to make the necessary changes to comply with the changes in the legislation and regulations in force. Whenever possible, we will notify you of any significant changes. However, we encourage you to check regularly the latest version in effect, available on our site.

What personal data are collected and for which purposes?

When you use our platform and / or when you register, we collect and process personal data about you such as: your first and last names.

We will also ask you to send us your email address to use this data for the creation of an account, the sending of emails of information and notifications, as well as for the newsletter.

We also collect your username, avatar, mailing address, genre, phone number, IP address, and some information available on your social networks. We will also ask you to send us a mini-biography or a biography. A photo is also requested to identify you during the defenses.

In addition, in order to fulfill our legal obligations, we ask our mentors to provide us with an official ID (such as passport, identity card, driver’s license), criminal record check, biography or link to their name. LinkedIn page and last diploma obtained.

THENEURON uses Learning Analytics methods to analyze courses taken, exercises, completed chapters, courses and projects. We use this data for analysis and display. This data is used for a variety of purposes, including collecting your user experience and tracking your progress, setting up tracking and statistics based on your motivation.

This data collected from the Learning Analytics methods will also be used for the analysis of the Student Success service (progression, monitoring, statistics), to offer you courses and relevant and adapted courses and finally for the purposes of research within the framework of different projects.

When you send us your details, we may contact you by phone and ask you for information about your career plan, your preferred course, qualification votes, your financing preferences, your desire for long-term training, brakes compared to the proposed solution, the estimated start date, so depending on your situation the reason for the rejection. These data are used for registration, consultation, use, completion, retrieval and transmission to promote our students’ pathways.

When you register on the platform, you can sign up with Facebook or your Google Account. If you connect to our services using the social networking features available to you and in particular Facebook, THENEURON will have access to certain data (including your Facebook public profile, date of birth and email address) of your account on said social network in accordance with the general conditions of use of the social network concerned. We may also collect some of your personal information when you interact with features of these social networks, such as « Like » features.

When you apply for an alternating course on our platform, we will ask you to send us some of your data, including: your current CV, a paragraph describing your motivation, your current situation described in the form of a video, an authorization to work on the French territory, the training you want to perform, your level of studies at the beginning of the training, the title of the last diploma obtained, your status at the beginning of the training as well as your objectives to carry out the training, the name of the company found for alternation, the desired training as well as comments from you. We will use this information for the collection, registration, consultation, use and completion of our courses.

At the end of your degree course, for statistical purposes, we will ask you to complete a questionnaire asking you for some of your data and in particular the title of your position, the name of your employer and your salary.

As part of satisfaction surveys, we can use a customer satisfaction measurement tool (Net Promoter Score & System). You will be asked via this tool to write an opinion on the training followed with THENEURON.

Why do we use cookies?

Definition of « cookie » and its use. A « cookie » is a text file deposited on your computer when visiting our platform. In your computer, cookies are managed by your internet browser.

We use cookies on our Site for the purposes of your browsing, optimization and customization of our Services on our platform by remembering your preferences. Cookies also allow us to see how our platform is used. We automatically collect your IP address and information about the use of our Site. Our platform can remember your identity when a connection has been established between the server and the web browser. Information previously provided in a web form can be stored.

Different types of cookies are used on our Site:

      • Cookies are strictly necessary for the operation of our platform. They allow you to use the main features of our platform (eg access to your account). Without these cookies, you will not be able to use our platform normally.
      • So-called « analytics » cookies: in order to improve our services, we use cookies for audience measurement such as the number of pages viewed, the number of visits, the users’ activity and their frequency of return, thanks in particular to Google Analytics services. These cookies only allow the establishment of statistical studies on the traffic of the Users on our platform, whose results are completely anonymous to allow us to know the use and the performances of our platform and to improve the functioning of it. Accepting these cookies is a necessary condition for using our platform. If you refuse them, we can not guarantee normal use on our platform.
      • Functional cookies: These are cookies that allow us to personalize your experience on our platform by remembering your preferences (such as social media site sharing cookies). These cookies may be placed by a third party on our behalf, but may not be used for purposes other than those described.
      • Targeting cookies: These cookies are linked to services provided by third parties, such as « Like » or « Share » buttons. These cookies are placed by third parties.

Types of cookies used. The following types of cookies are used on this Site:

      • « Temporary » cookies: this type of cookie is activated in your browser until you leave our platform and expires if you do not access the Site for a certain period of time.
      • « Permanent » cookies or « plotters »: this type of cookie remains in the cookie file of your browser for a longer period, which depends on the settings of your web browser. Permanent cookies are also called tracking cookies.

Use of third-party cookies. We may use third-party partners, such as Google Analytics, to track the activity of visitors to our platform or to identify your interests on our platform and customize the offer addressed to you on our platform or outside our platform. The information that can be collected by third-party advertisers may include data such as geo-location data or contact information, such as email addresses. The privacy policies of these third-party advertisers provide additional information about how cookies are used.

We ensure that the partner companies agree to treat the information collected on our platform exclusively for our needs and in accordance with our instructions, in compliance with European regulations and undertake to implement appropriate measures of security and protection confidentiality of data.

Disabling cookies. You can deactivate cookies at any time by selecting the appropriate settings on your browser to disable cookies (the help section of the browser used specifies the procedure).

We draw your attention to the fact that disabling cookies may reduce or prevent accessibility to all or part of certain features.

With regard to promotional emails: You may at any time withdraw your consent by (i) unchecking the box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) making contact with us.

For targeted advertising on third-party sites: You can refer to our Cookie Policy to understand how to withdraw your consent.

We collect the information that you provide us, especially when:

      • you browse our platform and applications
      • you create, modify and access your personal account
      • you fill out a contact form
      • you fill out an application form for our training offers
      • you contact our Customer Service

Is your data shared with third parties?

Your personal data collected on our platform are intended for own use by THENEURON and may be transmitted to subcontractors to which THENEURON may call in the performance of its services.

THENEURON does not sell or rent your personal data to third parties for marketing purposes, in any case.

We also work closely with third-party companies who may have access to your personal data, in particular:

      • When you make the express request (for example when you use the authentication methods provided by social networks allowing you to integrate in your profile THENEURON information from your account on their own platform;
      • When we use search engine providers and analytics solutions to improve and optimize our platform;
      • Where we have the legal obligation to do so or if we believe in good faith that this is necessary to (i) respond to any claim against THENEURON, (ii) comply with any judicial request, (iii) execute any contract concluded with our members, such as the General Conditions of Use and this Privacy Policy (iv) in case of emergency involving public health or the physical integrity of a person, ( v) as part of investigations and investigations or (vi) to guarantee the rights, property and safety of THENEURON, its members and more generally any third party;
      • In addition, THENEURON does not disclose your personal data to third parties unless (1) you (or your account administrator acting on your behalf) makes the request or authorizes the disclosure; (2) disclosure is required to process transactions or provide services that you have requested; (3) THENEURON is required to do so by a government authority or regulatory body, in the case of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (4) the third party acts as an agent or sub-contractor of THENEURON in the performance of the services (for example, THENEURON uses the services of a telecommunications company).

If THENEURON or all or part of its assets are bought back by a third party, the data in our possession will, if necessary, be transferred to the new owner.

We may aggregate data that concerns you and that we receive or send to our business partners, including all or part of your personal data and information collected through cookies. This aggregated information will only be used for the purposes described above.

On simple request, we can provide you with the list of countries where we store your data and those where they pass occasionally.

We keep your data in the European Union but we also transfer it outside the European Union to the United States. The US entities to which we are transferring your data have joined the Privacy Shield or we have entered into specific contracts with them and standard contractual clauses established by the European Commission to regulate and secure the transfer of your data to these service providers. We may use the services of US companies to which we outsource your data to respond to your requests, provide online payment tools, provide us with commercial and advertising services or email and SMS services.

How are your personal data protected?

THENEURON applies generally accepted technological and organizational security measures to ensure that personal data collected are not lost, diverted, accessed, modified or disclosed by unauthorized third parties unless the communication of such data is required by the regulations in force, particularly at the request of a judicial authority, police, gendarmerie or any other authority authorized by law.

What is the retention period for personal data of THENEURON users?

Personal data communicated by THENEURON Users will be deleted at the end of a certain period and according to the data processed.

In order to allow members to recover their account in case of forgotten password after an extended period without connection to the Site, your e-mail is kept for security. It is still possible to delete it by changing the information in his profile on the « My Account » section of the site.

We keep your data only the time necessary for the purposes pursued, in accordance with the legal requirements, and in particular:

      • Login and profile data:
        • 5 years after your last use of our platform, if you have not closed your account;
        • In the event that your account has been suspended or blocked, we keep your data for a period of 2 years from the suspension in order to avoid any circumvention by you of the rules in effect on our platform.
      • Billing data and related to your contract: 10 years
      • Visitor data and commercial prospecting: 3 years
      • Data on the validation of projects, certificates and diplomas: 50 years

Are you a minor?

Since our goal is to make education accessible to everyone, minors can access the Site to search for information.

Our platform does not provide for the registration, collection or storage of information relating to anyone under 15 years of age.

You must read this Privacy Policy to ensure that you understand it.

When you gave your consent while you were minors, your personal data was collected.

You will be able to exercise your right to be forgotten if you no longer want the data concerning you to be in our databases.

What happens when using THENEURON services in connection with social networks?

When you use social networks and THENEURON services or applications in connection with social networks, this may lead to the collection and exchange of certain data between social networks and THENEURON.

We are not responsible for the use of your data by social networks for their own account. You have the ability to set up and control directly on social networks access and confidentiality of your data.

We provide our students with a platform « Workplace » that has been made available by Facebook allowing our students to share information for job search. Comments on Workplace are the property of THENEURON, we have the possibility to modify, delete or export them at any time.

What are your rights?

In accordance with the regulations in force Users of our platform have the following rights:

      • right of access and rectification;
      • update, completeness of member data;
      • right to block or delete data of personal members, when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, disclosure or retention is prohibited;
      • right to withdraw consent at any time;
      • right to limit the processing of members’ data;
      • right of opposition to the processing of personal data;
      •  the right to portability of data provided by members, where such data is subject to automated processing based on their consent or contract.

Your queries will be processed within one month. In case of reasonable doubt about your identity we may request that we be provided with additional information necessary to confirm your identity.

How to contact us - contact data firewall office

If you have any questions or complaints or if you wish to make recommendations to THENEURON or comments to improve our privacy policy you can send an email to or send an email to mail to the following address: THENEURON – Data Firewall Office New Road Bessengué 7014 Douala Cameroon.